All cancellations of fun jump, water slide, and any type of rental must be called in the day before your event.
***Deposits & Payments are Non Refundable-We do offer Rainchecks good for 12 months from time of purchase***
Here at Bouncing Buddies, we do our best to accommodate all customers in times of unforeseen weather and/or emergency conditions. For this reason, we stay tuned day and night to the local weather conditions in and approaching our area. We ask that all customers do their part and stay informed as to any weather conditions approaching their area. In order for us to better serve all customers, we have developed what we feel is a fair policy for cancellations and rainchecks of our party rental supplies. Sometimes rain may exist in one part of town but not in another part of town right next to it. For this reason WE DO NOT CANCEL ANY TYPE OF INFLATABLE RENTAL DUE TO WEATHER unless we feel it would endanger our equipment. This decision is left solely to the customer. Please feel free to give us a call should you have any questions regarding our policies.
Delivery times of fun jumps, water slides, and other party rental supplies vary from 6 hours - 30 mins before scheduled event. You will receive a confirmation call the day before the event.
The customer is responsible for notifying the office BETWEEN 6-8AM OR BEFORE THE DRIVER DELIVERS ON THE DAY OF THEIR RENTAL if they need to cancel the rental. Once the equipment is delivered, the FULL AMOUNT IS DUE regardless of total time used. All decisions to cancel due to weather or any other reason need to be made BEFORE the scheduled delivery time, even if the equipment is delivered early. We ask that the customer be informed of all weather conditions approaching by watching or listening to their local news.