Rental Policies | BouncingBuddies.com Lafayette LA

Call: 337-456-8600

Rental Policies

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Bouncing Buddies Rental Policies

In order for us to better serve all customers, we have developed what we feel is a fair policy for cancellations of our party rental supplies. All cancellations of fun jump, water slide, and any type of rental must be called in the day before your event, by noon at the latest.

***Deposits & payments are non-refundable, however we do offer rainchecks, which are good for one year after the date of your event***

Here at Bouncing Buddies, we do our best to accommodate all customers in times of unforeseen weather and/or emergency conditions. For this reason, we stay tuned day and night to the local weather conditions in and approaching our area. We ask that all customers do their part and stay informed regarding any weather conditions approaching their area as well.

Sometimes, despite there being rain in one area of town, it may be completely dry in another area of the same town! For this reason, *WE* DO NOT CANCEL ANY TYPE OF INFLATABLE RENTAL DUE TO WEATHER unless we feel it would endanger our equipment or crew. Severe tropical storms, constant winds above 15 mph, hurricanes, severe flooding, etc. are all examples of why we would approach you to cancel or reschedule. Otherwise, the decision to cancel is left solely to the customer. Please feel free to give us a call at 337-456-8600 should you have any questions regarding our policies.

Delivery Times:
Delivery times of fun jumps, water slides, and other party rental supplies vary from 6 hours - 30 mins before scheduled event. You will receive a confirmation call from our office the day before the event, and a call from the drivers when they're on the way to make your delivery.

Cancellations:
We understand that sometimes things happen unexpectedly, be it weather or something in your personal life. In the event that a situation does suddenly arise on the day of delivery, the customer is responsible for notifying the office BETWEEN 6AM and 8AM OR BEFORE THE DRIVER DELIVERS ON THE DAY OF THEIR RENTAL if they need to cancel. Once the equipment is delivered, the FULL AMOUNT IS DUE regardless of total time used. All decisions to cancel due to weather or any other reason need to be made BEFORE the scheduled delivery time, even if the equipment is delivered early. We ask that the customer be informed of all weather conditions approaching by watching or listening to their local news.




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