Frequently Asked Questions
Q: Does the price of the inflatable rental include set up and delivery?
A: Yes, although additional fees may apply for areas farther out.
Remember prices do not include sales tax.
Q: Do you deliver fun jumps and water slides to other cities?
A: Yes, But Additional delivery fees may apply
Please call our office for a current quote.
Q: Does the standard 4 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play on your fun jump or water slide.
Q: When do you set up your party rental equipment?
A: Our goal is to have everything set up before your event. We can arrive anywhere from 3 hours - 30 mins before the rental time begins.
Q: Do we have to keep the inflatable unit plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: Park rentals are unique. You will need to check with the park you would like your event at to see if there is electricity. If not, we can arrange to supply a generator for an additional charge. We also charge $50 extra to be in a park for insurance purposes.
Please allow for time before & after the event for deliver setup & tear down.
Q: What payments do you take?
A: Cash, checks or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our policies page for details regarding cancellations of fun jump, water slides, and other party rentals.
Q: Do you require a deposit?
A: Yes all orders require a 25% deposit. The deposit is Non Refundable. If you do have to cancel due to weather or illness you have up to one year to reschedule and your deposit will go towards an equal value rental.
Q: How big are the jumps?
A:Our jumps vary in size. Please check size and area needed listed with each jump.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4�´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can�´t set up any inflatable unit on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Are we responsible for the fun jump if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don�´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write:bouncingbuddies@cox.net (337) 456-8600